ActiveX Control 'TBSCtrl.ocx' needs to be installed to use Metasolv External Links

PROBLEM

In Metasolv client after clicking on external links user receives below error.

Error screenshot

Error text

ActiveX Control 'TBSCtrl.ocx' needs to be installed to use this feature.
Please contact your MetaSolv Solution Administrator.

CAUSE

1. 'TBSCtrl.ocx' is used to render graphics.
2. 'TBSCtrl.ocx' is required to be registered with operating system on which Metasolv client is running.
3. When 'TBSCtrl.ocx' is not registered the above message is displayed. Usually copying Metasolv folder from 1 machine to other does not register 'TBSCtrl.ocx' on the other machine and causes above error.

SOLUTION

Register the 'TBSCtrl.ocx' on the Operating System where the MetaSolv Solution client is running.
The MetaSolv Solution Zero Admin Client (ZAC) installer will register the required files on the
Operating System where the client(tbs.exe) is being installed.

In order to manually register please follow below steps:

Note: 

You must have administrator privileges to register a dll file. If you encounter a problem
registering the file, contact your Windows Administrator.

1. Open a Command Prompt
2. CD to the directory where the MetaSolv Solution client is installed (e.g. C:\MSS)
3. Register the 'TBSCtrl.ocx' file using the 'regsvr32' command

Hope the article helps you in fixing ActiveX 'TBSCtrl.ocx' error , please leave your feedback or query.